Improve Fleet Uptime
Seamlessly dispatch service providers for tire maintenance events and light mechanical work.
Bridgestone Fleet Care’s SERVICE EVENT MANAGEMENT Platform
With Bridgestone Fleet Care’s Service Event Management platform is designed to reduce downtime and streamline communication for service events, easing service compliance and creating efficiencies for fleets and dealers.
As a fleet operator, you can implement a program for your commercial fleet designed to simplify event creation and service tracking, decrease driver downtime with faster response to roadside breakdowns, and streamline communication via digital event data, photo and document tracking.
Bridgestone Fleet Care’s SERVICE EVENT MANAGEMENT Platform
Bridgestone Fleet Care’s Service Event Management platform is a fleet and service productivity platform designed to reduce downtime and emergency roadside service calls. The platform works to simplify preventative maintenance, roadside assistance and other vehicle service requests with the goal of creating efficiency for fleets of all sizes. The biggest differentiator with this service event management platform is offering enterprise fleet roadside assistance and emergency services by the closest provider regardless of service network, which is designed to get drivers back on the road more quickly, increasing critical uptime.
The web and mobile applications harness the latest in mobile technology to centralize communications between fleet managers, drivers, dealers and service technicians with real-time updates and GPS support.
Automatic Mobile Technician Deployment
Improved productivity for service providers with automated deployment of mobile service technicians
Enhanced Communication
More efficient communications with digital event data, photo and document tracking
Better Visibility
Inclusive visibility to all service event stakeholders, from event inception to completion
WHAT SERVICE EVENT MANAGEMENT CAN DO FOR FLEETS
- Increase asset utilization by reducing time to roll.
- Streamline communication via digital event data, photo and document tracking.
- Provides transparency for all service event stakeholders.
- Simplify event creation and service tracking.
- Expedites response to roadside breakdowns.
- Seamlessly dispatch service providers for tire maintenance events and light mechanical work.
- Access to the mobile app for drivers or fleet managers to report a service need and reducing high-effort touch points through streamlined event updates (technician assignments, departure, communication, etc).
WHAT SERVICE EVENT MANAGEMENT CAN DO FOR Dealers
- Experience optimized response time.
- Feed services into the mobile application, no matter the brand of product or service performed.
- Assign service events directly to a technician.
- Fleets and call centers can setup agreement to allow auto approvals.
- Access to transactional data and time logs.
- Service technicians can receive a customizable, automatic call when a service event happens overnight.
- Customizable platform.